AKB Designs
Shipping & Returns
Helpful details for receiving and returning your bespoke artwork.
Shipping
Made With Care
Every AKB Designs piece is created with care, then thoughtfully packed to help it arrive ready to enjoy or gift.
Processing and delivery times can vary by artwork type, personalisation, and destination. Please review your order confirmation for the most up-to-date details.
Before You Order
Good To Know
Processing Times
Personalised and made-to-order illustrations need studio time before they are ready to ship.
Delivery Updates
Once your order is on its way, use the delivery information in your confirmation email to follow its journey.
International Orders
Delivery timing and any local duties may vary depending on your destination.
Returns
Returns Made Simple
We want you to feel confident ordering from AKB Designs. If something is not right, please get in touch so we can help.
Contact Us First
Please contact us with your order details and a clear photo of any issue before sending anything back.
Bespoke Artwork
Because personalised and custom pieces are made especially for you, they may not be eligible for return unless they arrive damaged or incorrect.
Damaged Orders
If your artwork arrives damaged, keep the packaging and share photos promptly so we can review the best next step.
Return Approval
Please wait for return instructions from AKB Designs before posting an item back to us.